Delivery and Returns

For the UK, EU, and the rest of the world (ROW), items up to 42cm on the long edge (A3 size) are sent flat in an envelope, while anything larger is shipped rolled in a tube. 

For the US, anything larger than 12"x16" will be sent in a tube. This policy helps ensure that items are shipped in the most appropriate and safe manner based on their size and destination.

We will try to process all orders within 7 working days of receiving them. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund or replacement option.

All products are delivered either by courier or by post, depending on their size and value.

We may deliver the Goods to you by separate instalments. In such cases We will try our hardest to co-ordinate the separate deliveries as much as possible.

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). 

Please open all deliveries immediately, any omissions or errors must be reported within three working days. After this we are not liable to take responsibility for any omissions or errors.

Our courier will attempt to deliver your goods next working day if you are not there to sign for the goods a calling card will be left at the delivery address, this card contains the contact details and area map for the nearest courier depot. If you do not contact the courier depot delivery will be attempted the following working day. At this point if you are not at the address to sign, the goods will be held at the courier depot until you contact them. If you request a re-delivery you will be charged a further postage charge, if you collect the goods there is no surcharge.

We encourage you to contact the the courier as soon as possible, failure to contact the courier within 5 working days of the first delivery attempt will result in the goods being returned to us.

In this instance your payment card will be surcharged with SGD$20 to cover the cost of returning the goods to us.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charges depends on the type of product you have ordered and will always be confirmed before final checkout.

You will only pay one delivery charge, irrespective of the number of products ordered (subject to weight and insurance valuation limits). If you order two or more products which fall into different categories, the higher charge will apply.

Delivery Times

We will try to process all orders so you receive them within 14 days. If for any circumstance an order cannot be processed within this time, we will notify you with the option of a full refund

IMPORTANT: We do everything we can to meet the delivery times specified in this section.

However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Please allow extra days for deliveries to remote postcodes.